Scootsy is an online app cum portal aimed to provide one-stop one-click solution to your entire restaurant and urgent necessity needs. Scootsy offers services that include food delivery through the food menu as published, from 100s of premium as well your favorite eating houses as well as restaurants in Mumbai and its suburbs (Coming soon from rest of India) serving various cuisines and delicacies. In addition, Scootsy also delivers you quick eatables to overcome your hunger pangs as well as certain products that are small but adds to your cropped urgent needs. These products could be found under “Scootsy” SOS category.
Enter your area, restaurant name or menu item & choose from choice of restaurants available for you. You can choose either food or products offered under various categories as per your need and desire. Enter your details and Scootsy will do the rest of the work for you!
We have a wide variety of restaurant selections offering various cuisines such as, Mughlai, Chinese, Indian, Italian, Thai, French and many more.
Yes of course! You can check the online menus under the respective restaurants for their beverage list. You can also order your favorite beverage from our SOS category.
You will receive a confirmation email or a call confirming your order and thereafter receive updates through SMS.
You can order from more than one restaurant but unfortunately you are unable to combine the items from multiple restaurants in a single order. You will require separating orders for each restaurant.
Yes, you can add special instructions for each item that you have ordered and we will convey the details to the restaurants. For example, you can put “Extra Spicy” or “I don’t want onions” or “Kindly make my food without Salt, as I will add it later”. We have also given a check box while you are at check out where you can have your special instruction written down.
The cost of your meal depends on the number of items that you have ordered. We have restaurants for everyone, so just browse and we are sure you will find the restaurant that suits your needs.
We are just about with the right price on our other products too; you will always see that we are competitive on the pricing in comparison to your urgent and varied needs.
Every Delivery to your doorstep is absolutely FREE; you only need to pay for your food or products purchased
Our website is secure and uses the latest technology to encrypt your information. We never hold any credit card information in our system and we ensure that every order goes out to the restaurant correctly so, no fear, we will take good care of your details.
We accept both Cash on Delivery and online payments. We are working on other payment methods to make your experience better.
“Scootsy” Promise it to deliver Food less than 60 minutes. Every outlet you choose has an approximate time mentioned to it, this includes the preparation as well as the delivery time. In an unavoidable situation we will keep you informed through our customer service about any delays that make occur. Once your order is dispatched, we will send you a SMS and email confirmation. We recommend you to order food well in advance and mention the time when you want the order to be delivered.
Scootsy is only responsible for forwarding the orders to the restaurants and has no control over the actual delivery. However we will do all we can to help you; please email us at info@Scootsy.com or call us at 040-33163316 / 08464900000 and we will try to compensate for the inconvenience.
You can track your orders by clicking on your Order Tracking link on our homepage and entering the Order number. You can also contact us at 022-20002222 (11am-3am).
Yes you cancel the order any time before you have received the order confirmation email. Once the restaurant has confirmed your order, it will depend on the restaurant but give us a call at 022-20002222 (11am-3am) and we will try our best to cancel your order.
Call us at 022-20002222 (11am-3am) and we can change your order for you. However if the food has been prepared or the delivery has been dispatched already, we will be unable to make the changes to your order.
We keep order processing transparent to our customers by communicating every stage of the order processing. There are 4 steps involved:
Step 1: Placing an Order
Step 2: Order Confirmation by restaurant
Step 3: Delivery of the Order
Step 4: Completion of the Order
There might be unforeseen but very rare instance when we may have a problem with the system and you may not receive email or SMS for order processing. Most often in this case, the order has gone through and it is just a problem with the system. However we recommend contacting us if you don’t receive any confirmation within 15 mins so we can check your order and confirm the details. You can contact us at 022-20002222 (11am-3am)
There may be times when an error could happen either by the Restaurant or by the Delivery boy while giving you the parcel. We recommend that you should go through your delivery checklist with the delivery boy to confirm the correct items have been delivered. If something is missing or incorrect, please contact us at 022-20002222 for faster issue resolution.
Scootsy facilitates the food delivery, SOS products but we are not responsible for the preparation/cooking/delivery of the food. If you're unhappy with the quality of the food, please contact us at 022-20002222 and we will try our best to compensate as appropriate and as soon as possible.
We really appreciate your feedback and we strive to incorporate all your suggestions and feedback for future orders. You can contact our customer care department at 022-20002222 (11am-3am) or leave your suggestion/feedback on our Contact Us section.
Click on the Register button, which is located on the top right hand side of the home page. Fill in your details as requested before clicking ‘Register’. Registration should now be completed and you should receive a confirmation email to the registered email address.
There is no membership fee.
You will receive a confirmation email and a SMS from us, stating the delivery time of your order so please arrange for someone to be home before 15 mins when the delivery is expected. Unfortunately, redelivery is not possible.
All products (non consumables) have a 14-day return/ exchange policy. You may give us a reason for returns while you opt for returning the same.
There will be “No Returns” accepted on any product purchased from the SOS category.
Exchange is possible for only size issues under “Apparels”
All our product partners are thoroughly analyzed. We work only with genuine partners who are reputed and large brands. On the Supplement front we work only with the Importers who have their FSSAI certification in place and who have complied with all government compliances.