Here you go! You Are applying for the position of
'Customer Service'


Food Concierge

Location -Mumbai

Experience – 0 – 3 years

 

Education: Any Graduate

 

CTC – Up to 3 LPA

Industry Experience - Hotels/Restaurants/Food & Beverage/Ecommerce/Courier/Aviation/Airlines

Job Description

·         Responsible to take inbound calls and make outbound calls to the customers.

·         Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.

·         Follow up to ensure that appropriate actions were taken on customers' requests.

·         Refer unresolved customer grievances or special requests to designated departments for further investigation.

·         Adhere to SOP, Quality guidelines set for process.

 

Required skills

·         Excellent communications skills (English)

·         Ability to listen and active problem solving skills.

·         Good interpersonal skills.

·         Ability to handle pressure.

·         Multitasking.

·         Ready to work in rotational shifts.

·         Candidates from catering college background and hotel industry are preferred.

·         Should be open to rotational shifts

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Total years of experience

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